{"id":"9a565226-322d-43fc-b6e7-55350010000e","kind":"team","entryJson":"{\"id\":\"9a565226-322d-43fc-b6e7-55350010000e\",\"name\":\"Customer Support Triage\",\"orchestratorId\":\"handoff\",\"entryPointMemberId\":\"triage\",\"connections\":[{\"fromSlotId\":\"triage\",\"toSlotId\":\"billing\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"triage\",\"toSlotId\":\"technical\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"triage\",\"toSlotId\":\"account_manager\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"triage\",\"toSlotId\":\"security_support\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"triage\",\"toSlotId\":\"escalation\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"billing\",\"toSlotId\":\"technical\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"billing\",\"toSlotId\":\"escalation\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"technical\",\"toSlotId\":\"security_support\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"technical\",\"toSlotId\":\"escalation\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"security_support\",\"toSlotId\":\"escalation\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"billing\",\"toSlotId\":\"satisfaction\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"technical\",\"toSlotId\":\"satisfaction\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"account_manager\",\"toSlotId\":\"satisfaction\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"security_support\",\"toSlotId\":\"satisfaction\",\"types\":[\"Delegate\"]},{\"fromSlotId\":\"escalation\",\"toSlotId\":\"satisfaction\",\"types\":[\"Delegate\"]}],\"goal\":\"Resolve any customer issue end-to-end: classify with precision, route to the right specialist, escalate when needed, and close every ticket with a satisfaction check.\",\"managerAgentId\":null,\"version\":1,\"description\":\"Handoff pattern: Triage classifies and routes to Billing, Technical, Account Manager, Security Support, or Escalation Manager based on issue type and severity. All resolved threads converge at the Customer Satisfaction Agent for closing and CSAT.\",\"createdAt\":\"2026-06-01T10:00:00+02:00\",\"updatedAt\":\"2026-06-01T10:00:00+02:00\",\"members\":[{\"memberType\":\"agent\",\"slotId\":\"triage\",\"memberEntityId\":\"df3d2a44-17eb-440f-beef-b24d2ba306fc\",\"displayName\":\"Triage Agent\"},{\"memberType\":\"agent\",\"slotId\":\"billing\",\"memberEntityId\":\"ebf9a122-5a8e-4218-b168-30990c0578b9\",\"displayName\":\"Billing Specialist\"},{\"memberType\":\"agent\",\"slotId\":\"technical\",\"memberEntityId\":\"5a759164-d110-42af-97f4-19d45c6213c9\",\"displayName\":\"Technical Support Specialist\"},{\"memberType\":\"agent\",\"slotId\":\"account_manager\",\"memberEntityId\":\"e5f6a7b8-c9d0-1234-efab-cd1234567810\",\"displayName\":\"Account Manager\"},{\"memberType\":\"agent\",\"slotId\":\"security_support\",\"memberEntityId\":\"e5f6a7b8-c9d0-1234-efab-cd1234567811\",\"displayName\":\"Security Support Specialist\"},{\"memberType\":\"agent\",\"slotId\":\"escalation\",\"memberEntityId\":\"e5f6a7b8-c9d0-1234-efab-cd1234567812\",\"displayName\":\"Escalation Manager\"},{\"memberType\":\"agent\",\"slotId\":\"satisfaction\",\"memberEntityId\":\"e5f6a7b8-c9d0-1234-efab-cd1234567813\",\"displayName\":\"Customer Satisfaction Agent\"}]}"}